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Jea W.

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1 Review by Jea

FreeTaxUSA

  • FreeTaxUSA

“Stay away”
4/14/15

I completed my federal tax, but after I paid to have state taxes filed, an error pops up stating I can not efile... but it only happened after I paid. It seems that once they get your money, then you're off looking for stamps and envelope. It totally defeated the purpose. Forget calling, I couldn't even get through. Since they can't keep their end of the bargain, why don't they put your money back on your card, since you didn't get the service you were promised.

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Helpful  (9)
Thank you
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Sam S. – FreeTaxUSA Rep

Hi Jea, as a company we have e-filed millions of tax returns with the IRS. Unfortunately, not all tax returns can be e-filed and must be mailed. The fee associated for state returns is for the preparation of state forms and if e-filing is available, it is included at no extra cost. We apologize for any confusion and hope to see you next year.

Jea Has Earned 9 Votes

Jea W.'s review of FreeTaxUSA earned 9 Very Helpful votes

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