They come off as a company that is here to help you and make your musical career easier. The sales rep boasts about his knowledge in music gear but takes him and his team a month to come up with an answer to a defective soundcard on an Xone K2 from Allen & Heath. In that time I was able to A/B this soundcard myself, determine it wasn't viable for anything out than hearing them off logitech computer speakers. I then was able to find a solution, purchase, test and verify working while still awaiting an answer from sweetwater. Go elsewhere for your gear, everyone offers 2 year warranty and 2 day delivery.