Jeff G.

I placed my third order with Bearded Goat (in other words, I'm a repeat customer), but it was never delivered at my address. The USPS tracking status indicated that it was left somewhere in my town at a front desk/reception/mail room—none of which exist at my address. No delivery address was provided. No signature was required or logged. In other words, Bearded Goat shipped the items I had paid for via a very unreliable method, and the items were never received. Despite this, Bearded Goat refused to resend my items, provided awful customer service, and washed their hands of my transaction, telling me it was not their problem and that I needed to file a claim with the Post Office, even though I was not the shipper, don't know any of their shipping account info, and it was them that chose to ship my items without a signature required. In other words, they're a scam when it comes to bearing responsibility for getting their goods into the hands of customers who ordered them; they don't truly care or put forth any effort beyond dropping packages into the USPS system. All I can say is beware of Bearded Goat, and they have lost me forever—someone who would have faithfully continued shopping there until they mistreated me as a customer.

Over one year after placing an order with Design within Reach, I can confirm that this store has unbelievably bad customer experiences designed for you. Well, that's if you experience anything like I did.

In Dec 2021, I ordered a DWR sectional sofa, which was estimated for a March 2022 delivery. That seemed like too long a wait, but my husband and I decided to be patient given global supply chain hoo-hah. Well, now in December 2022, we just canceled our long-overdue order—which was delayed for the most part because Design within Reach LOST MY $7k ORDER! Yup, the store that promises good design is so poorly designed in its systems and processes that they lost my order for nearly a full year AND didn't know it was lost for that time. As a customer, you also don't have any way to check the status of your order except for calling or emailing your original in-store sales rep, which just adds to the confusion and terrible user experience. While our rep was always very friendly and capable and did the best she could, we all were ultimately hamstrung by a business whose administrative execution is absolutely astonishing, especially considering the high-priced, high-end, and high-margin items they're selling.

I absolutely do not recommend DWR.