I have read every one of these reviews and they are all VERY ACCURATE! They deceitfully lock you into a contract without ever stating it is a 5 year contract. (Read small print - they surely will not inform you ahead of time) We have been charged many times for products not received or replaced. They also are charging us for replacing products during Covid-19 while we are not even open for business. Get your supplies at BJ's wholesale or similar. You can get your own logo mat for $150.00 somewhere else. They wont let you out of their shady contract no matter what. If you die, they will likely come after your next of kin. I encourage all to file complaints with the BBB if unsatisfied. (Which I assume is probably 50% of their current customers)