Told me prior to placing the order to send my sales tax exemption, then said to place the order and they would credit me back the sales tax. Days and days of run-around and one department not knowing what the others are doing. Worst company I have ever dealt with. Still don't have a credit and had to file a dispute. You don't even get an answer. Totally incompetent people working here and when they email they don't list their name or who to contact. Wish I'd of seen these reviews prior to ordering. You can't cancel an order because they don't respond!