Jeff P.

Worst retail experience I've ever had. I ordered a specialized PSU for my Dell, based on the item description on the website, as well as their compatibility list. When it arrived, it didn't have even half of the described connectors, including the correct ATX connector to hook up to my motherboard, and on top of that, it's "custom" mounting plate was a poorly cut piece of metal that was falling off before I even opened the box.

I sent it back to them for a replacement, at full shipping cost to myself, and they sent me the same item with a bunch of adapters. When I tried connecting it to my computer, it didn't even work! I sent it back again, asking for a refund, and they responded by telling me that it worked for them and that it was too late to get my money back. When I looked at their return policies on the website, I saw that not only is there a mere one month limit on returns, they consider all of their products sold "as is" (no mention of this anywhere else on the site), take no responsibility for defects or features not as advertised, and say that the item descriptions are only the "opinion of the author".

Granted, they did more for me than their website claimed they would, but I'm still out about $80 with nothing to show for it, and the customer service was absolutely ridiculous (I could never get ahold of them by phone, and my emails were occasionally responded to). Overall an extremely frustrating experience.