Jeff P.

We purchased new goalie skates for our son who needed new skates bad. He plays a high level of hockey and we were in the middle of a season. We purchased through goalie monkey and when the skates arrived, we learned quickly that they had a manufacturing defect and the blades were installed wrong. We called goalie monkey and explained our need for skates and that we had already given away his smaller skates and we needed skates quickly. Customer service could not have cared less about our predicament and refused to ship new skates until after they received the old ones AND took 5-7 additional days just to review the problem. We explained that we spend lots of money on skates that arrived damaged and now we have no skates for a high level goalie who needed them. Again, couldn't have cared any less than they did. Terrible customer service. Will NEVER purchase through them again. They could have paid for skates to be overnight'd UPS and had new skates in the mail to us once we confirmed old ones were OTW. We understand it was a manufactured issue but goalie monkey didn't even try to help us. Buy goalie equipment elsewhere.