Jeffrey C.

Placed an order for frames and reading lenses on 9/23. I repeatedly requested that the order be expedited. Customer service told me in writing that I would absolutely have the order by 10/4. On 10/7, after not receiving the order, customer service told me I would receive the order by 10/11. I immediately asked for a refund. The customer service representative refused to supply a refund and and though they never shipped me ANYTHING told me there was "no one in the company with the authority to provide refunds." I am out $ 240 + the money paid to a reputable company to order the glasses I need. Horrible, horrible people.