I ordered a valve on E faucet's website and paid with pay pal. When i went to confirm, the screen went blank. I tried again the next day and the same thing occurred. I checked my account balances over the next two days after there were no transactions. I called their 1-800 number and placed an order for the valve over the phone with a credit card. That valve arrived 2 days later and was as described on the website. I installed that valve the next day. It worked perfectly. The day after the installation 2 valves show up on my front porch delivered by UPS. When i checked my account there were 2 withdrawals from pay pal for the 2 previously ordered but not confirmed valves. I tried over the next 4 weeks to return those two valves each week calling their customer service. They sent out a return label to the wrong email address. I called and gave them the correct e-mail they said they would send another one. They did and they told me i had 3 days to set it up with all the paperwork they requested and UPS would pick it up. UPS came that day. We missed him and he left a slip on the door saying he would try to pick it up over the next two days. No more slips and no UPS man. I called customer service 3 more times trying to rectify the situation and they kept promising to send more return labels. None came. I finally filed a pay pal dispute and did receive my money back after I paid for the return shipping for the valves which either e-faucet or pay pal screwed up the order on. It is unlikely i will order from them again due to the difficult return policy, bad customer service and undependable online order system.