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Couldn't hit the middle of a business card if they tried. Customer service is worthless at best. They are perfectly happy with cards that would be an embarrassment to you and your company.
Tip for consumers:
their refund policy is only a partial refund - you eat the shipping if you are not happy with their poor quality. and I guarantee the shipping is above retail cost, because I do a lot of shipping.
Products used:
business cards
Site says they are in Lawrenceville GA, but items ship from India. That's fine I suppose, but it means that shipping will be a lot slower than if it were in the US going to a US address. They ship by FedEx but they don't tell you it's a restricted signature delivery, so you'll have to wait around all day and hope you are able to magically catch the driver. They leave that part out when it could be a single line added to the email notification. This tells me their attention to detail is lacking. If you ever call them, be prepared for a long wait to talk to someone. Yes, they are overseas, as well, and completely worthless.
Tip for consumers:
plan on a long shipping time, and really poor communication.
Products used:
machine covers
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I ordered stickers, they sent me pieces of paper. I inquired with customer service about the...
Do you want to pay more for your print job but get lower quality? Do you wanna have a nice PDF...
Jeff, It is truly regrettable to learn that you are dissatisfied with our services. We are a global business headquartered in Georgia with several production units across the world. An order is produced and shipped from the most suitable unit, keeping multiple factors in mind.
Please accept our apologies for the delivery issues. Because our packages may originate from various countries, international shipments require a signature upon delivery. While we have little control over local delivery personnel's behavior, we will certainly share your feedback with FedEx and our team. We have issued a standing instruction to FedEx to leave the package at the doorstep if no one is available. The only time they may not do so is if the delivery person is unable to find a secure location to drop the package. In such cases, you will find a FedEx door tag left behind with a phone number and instructions for rearranging the delivery.
We apologize if you have had difficulties communicating with our support team. We're doing everything we can to respond to every customer as promptly as possible, despite an unusually large volume of enquiries and limited personnel. Your call could have been dropped prior to being connected due to some technical constraints. Please be assured that our team is actively working on the issue and it will be resolved shortly.
While we make every effort to produce high-quality products and provide excellent customer service, we recognize that there is always room for improvement. We appreciate your feedback and assure you that it will be used to make your future experience positive.