I've found Got Questions an invaluable resource in finding Biblically-based answers to the many questions I've had. You may agree with their answers or not, but you can't say they aren't backed by the Bible.
I've used them for a few years now, and I can safely say that the negative reviews claiming they are uncaring or insulting are simply not true. Is Got Questions perfect? No. But it's more than likely that the reader was provided answers they didn't agree with. Or some are just anti-Christian in general.