Jen B.

We had a number of problems with H&M Relocation (a choice sub-contractor for Coast 2 Coast) during the first leg (pack/load up) of our move from Colorado. We continued to have problems with ASAP Van Lines (another sub-contractor) for the delivery and unpacking leg in Washington. Since our contract was with the broker, Coast 2 Coast, I hold them ultimately responsible for the loss of several valuable items and careless handling of our move. At the end of the whole nightmare, Coast 2 Coast indicated (and provided supporting evidence) that H&M would refund us an erroneous fuel surcharge in addition to compensating us for their subcontractor's unreasonable shuttling demands and exorbitant, borderline extortion level charges at delivery. After this communication, Coast 2 Coast ignored all additional attempts to contact them to help us recover this refund with H&M. All attempts to contact H&M have also gone without response. A Coast 2 Coast employee claimed to be close personal friends with the owner of H&M; I can only assume the two companies are bedfellows in this scam of a broker/contractor arrangement. In total, our moving expenses were more than double what was quoted, and promises of refunds were simply tactics to get us to pay the outrageous charges. It would have been more cost-effective to sell all our 5-bedroom-home belongings and purchase new items than to pay what we paid with Coast 2 Coast and endure the headache of this lingering debacle.