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I took my mother in September of '23 for new glasses and they were running a buy one, get one free special so we opted for that. Well, the first pair came within a few weeks but no sign of the second pair. I've lost track of the number of times I have called (both the store and now the customer service line) and have gone to the store in person at least twice. The customer reps have been pleasant and are trying to help. The "territory director" has not bothered to call me back even after me calling to escalate three times now. It has now been 5 months and I do not have what I ordered.
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On Friday, Mar 17,2023 my son and I had our last exam at the Visionworks in Seekonk, MA. At the...
It was a very disappointing experience working with Dr. Chang and Dr. Lee at Vision Works Garden...
