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The item I ordered 1 month ago was showing in stock when I ordered it and 15 days later they finally sent me an email saying that was being ship and not even a tracking number was provided. You have to wait for more than a month to get your item delivered. I am just getting a tracking number now that I had to reach the company by the costumer service. They dont even give you a refund of your money. So take these aspects into account before buying something here.
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I like the way Rhian C. Handle my concern on the membership fee and explain to me the solution and is very polite. Thank you so much, keep up the good work!
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Jenette C. Hello, we are sorry for the trouble caused to you. Sometimes due to the large demand, the products in stock will soon be sold out. We will return the goods as soon as possible according to the situation. Hope to get your understanding. Since we are selling the product to abroad, it may take longer time for the order to reach to customers than domestic purchase. But we have specific estimated shipping time for different country with different shipping method. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you do not receive the order within the time limit, you can contact us by email:vipservice@newchic.com we will reply as soon as possible to provide you with a satisfactory solution.