Jen H.’s Reviews of EZ Texting & more

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10/17/23

We had used EZ Texting for YEARS, then today, we sent out a text with the words "CBD" in the body of the message. Unaware that I had violated and Terms of Service, I was sent an email from EZ Texting terminating my account, and them keeping ALL of my unused credits I had PAID FOR. If I did in fact violate the terms of service, how about a message of "we had to suspend your outgoing message for violating our terms of service *READ THEM HERE* - please modify your message. Future violations will result in a the permanent suspension of your account." Instead I lost my account, and all paid credits I had on my account with no recourse for a refund. Keep in mind that this was LOTION that contained CBD that we were advertising. This is terrible business practice. I will 100% OWN if I did something wrong, but was given ZERO warning, and the violation was absolutely UNINTENTIONAL. Disgraceful.

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Thank you

Kelly K. – EZ Texting Rep 10/19/23

Hello Jen,

Thank you for your review and for bringing your concerns to our attention. We apologize for the inconvenience you’ve experienced.

Compliance with regulatory requirements is crucial to maintaining the security and reliability of text messaging for businesses and their recipients. We understand that unintentional breaches can occur, and we recognize that every situation is unique. We are actively reviewing internal processes to minimize service disruption whenever possible.

We understand that our compliance team has been in touch with you regarding your account. If you have additional questions or concerns, one of our team members would be more than happy to reach out directly to address them.

Thank you again for your feedback. We appreciate your patience as we work toward a resolution.