Jen M.

I placed an order on 9/6/18 and still have not received any status updates or tracking on the item. I have called multiple times at different times of the day, any number I can find, leaving messages on what sounds more like personal phone, with no answer or response. I've emailed several times also. And they have taken payment on my order already.
I have ordered from Serbags before. In April 2017, I ordered two bags, same day received a tracking email and 8 days later received my bags AND a delivery email saying my package had arrived and asking if all was well.
I'm noticing a pattern of these same problems being with the company after January 2018. Maybe new management or no longer exists? Not sure. Just noting that I've had a good experience through this company BUT this time is exactly as described in all the posts as of 2018. No responses to emails or calls. My account was charged within a day of the purchase but no tracking or any follow up contact has been made to me on the status of the order. All I have is a receipt email of the purchase. I would suggest not to purchase from Serbags because it is a fraud now. It is not operating as it has in the past and could be a way to gain money or card/bank information. I am in contact with my bank in case anything further comes of it. I'd suggest for anyone who has made a purchase this year to contact their cards and banks also.