I bought many items from the online Guess store and the dates kept changing and one of the parcels were now scheduled to arrive after my international flight home, you think I could get any assistance or replies from them? NOPE, NONE….
I rang & it RANG OUT dozens of times,
I emailed 4 times NOT ONE REPLY
And I even tried to go on live chat and they ABRUPTLY ENDED/DISCONNECTED it twice after I waited ages to finally be connected to an agent!
Absolutely disgusting assistance for any online shopping enquires/issues that actually require them to do their jobs by resolving issues…
Now because they change the dates to suit themselves after you pay express; I now have $220USD parcel coming to the holiday rental property after I fly out; that too is also full of gifts for family members from our holiday that they now aren't getting.
I'm appalled to say the least, never buying Guess branding again & I bought them very often.
Conclusion: If it doesn't involve putting money in their pockets, they are not interested in assisting customers….