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I recently gave birth to my first child about 6 months ago and Modern Nursery was extremely helpful in ensuring everything was taken care of in a way that put me at ease. We chose Modern Nursery for our baby boy's furniture because we wanted to give our business to a small, family-owned place instead of a big box retailer. Due to COVID-19, we were deprived of a lot of experiences during my pregnancy and wanted to make sure as many elements as we could arrange felt personal and special.
Modern Nursery has a really great stock of high end brands, and we placed our order after realizing that the set we wanted was sold out in most other places. They stayed in constant communication with us. When we encountered some challenges with White Glove Delivery (at 8 months pregnant I couldn't be moving and assembling furniture anymore), Nina held our hand through everything and helped resolve the issue personally and beyond our expectations. She even called on a Saturday to make sure everything was done in a way that we were happy and comfortable with! Nobody does that. If we had ordered from Amazon, I would have been about to have my baby and on my own to figure it out.
We will continue using Modern Nursery, and recommend others check them out as well!
Tip for consumers:
Don't hesitate to reach out if you need help with customer service. They will go above and beyond for you.
Products used:
Dresser, Crib
Jennifer B.'s review of Modern Nursery earned 5 Very Helpful votes
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Dear Jennifer, thank you so much for entrusting us with your business and for your very positive feedback. We are filled with gratitude to have had the opportunity to assist you with this very important purchase and white glove delivery while you were preparing for your little one's arrival. We can't always promise that things will go perfectly smoothly but the one promise we can make and keep is that if an issue arises, we will work very hard to resolve it as expediently as possible. We are so glad to hear that you were satisfied with our resolution for you and thank you so much for your continued loyalty and support! It's customers like you who make us so grateful to have the opportunity to do what we do!