Jennifer B.

I signed up to this gym in 2022.

The buzzer never worked whenever I attended the gym and it was impossible to call anyone to rectify the situation outside business hours. Due to the lack of access, I could not attend the gym without the assistance of a friend. It eventually became such an issue that I stopped going to the gym and asked for my membership to be cancelled.

Despite my cancellation request and all my complaints, money continued to be debited from my card. So I cancelled my direct debit with the gym.

However, they continued to email me and message constantly with "outstanding fee" requests and it kept on increasing until it reached almost $800. In addition to all this they charged me several "dishonour fees" each time they sought a fortnightly payment, even though I couldnt even use the gym membership in line with what I paid for.

After several attempts to receive help, the online chat and the customer service people told me that nothing could be done other than put a temporary suspension on my membership.

I eventually just capitulated to the constant bombardment of emails and paid the full $800 just to get out of this terrible membership.

But it didn't end there!

They then told me that there was a "cancellation period" during which I would still have to pay normal membership fees! Absolutely disgusting! This is in circumstances where I had not used the gym for over a year and constantly asked for cancellation and suspension. They even had the audacity to say to me that unless I am "physically incapacitated" I would have to pay continuous fees until the cancellation period was done.

This gym makes it absolutely impossible to cancel memberships. They will suck you dry and they are completely inflexible. Avoid this gym at all costs.