I do Mystery Shops for 10+ companies and AboutFace is the worst! They set shoppers up to fail, by asking for ridiculous amounts of information and their website is old and hard to use to submit reports. Last May I did a reimbursable shop and they owed me $171 that I had to remind them to pay me. I have a friend who did the same shop and they didn't pay here either, until we both called them a month later. I made a mistake of doing another Shop for them recently and they always find a way to refuse the shop. I spent hours doing the work and my report is good and thorough but they are giving me grief. With other companies I do Shops for I always get 10/10s on my reports, but this is the one company that treats me like an idiot.