Jennifer G.

We recently ordered a Dyson big ball animal 2 vacuum cleaner from Amazon France, instead Amazon delivered a box of LOL surprise sparkle dolls. Amazon told us to return the dolls and we would be refunded, which we immediately did. Three weeks later and we have still not been refunded the 599 euros. Their customer service confirm the dolls were received on 26th December, but they have not yet been processed by their return centre, this is despite many reminders from our side. Considering this return/refund is a result of Amazon's mistake and the substantial amount that we are out of pocket, I am stunned at the lack of urgency here, and while customer services have been helpful and empathetic it has not helped get our money back. We are a regular Amazon customer and we are extremely frustrated by their treatment on this occasion!