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I failed to receive a gift that I ordered for a friend and the company has no phone number to contact so I sent a contact email and it directs you to the FAQ's on the website with no actual person reading to responding to your email. The website FAQ's just states they are not responsible for undelivered items. This business uses products that are from China which is not the worst part. The worst part is that if you do not receive your items for any reason, like the shipping company in China failed to ship them, you never receive your items and you don't get your money back "because it's not the Diadem Boutique's fault." This is unacceptable in my opinion, they need to be aware of the shipping and receiving end of their company especially if it's from China. I will never order from this website again and I will plaster this story everywhere I can so that other people do not have the same thing happen.
Jennifer H.'s review of DiademBoutique earned 2 Very Helpful votes
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Hi Jennifer! If you read our about us page we specifically state that the business (i. E. our support staff, owners, and product development team) itself, is located in Denver, CO but that we use an overseas fulfillment center. We do this to be able to keep our prices affordable for our customers. We would have to mark our prices up 4x to use a US based fulfillment center and our goal is to deliver affordable jewelry to the everyday shopper. Our return/refund policy is also notated in several placed on the website. We are not hiding anything and are very clear about where your items ship from even and how our business is run. I'm sorry if you didn't look into our company more before purchasing but the facts are stated in multiple places on our website.
If you are having issues with your order, our customer service staff would be happy to look into it for you. Please make sure you have reached out to them at the correct address, help@diademboutique.com. This email is stated on our FAQ page and FB About us page. All emails are answered within 1 business day. If you have emailed and not received a response you are emailing the wrong address. Please be sure to use the one above. Thank you!