Jenny M.

Update: After contacting Glossybox 2 more times and then letting them know that I would be filing a credit card dispute since I received the wrong item they apologizes and processed a refund. So they did eventually make it right, but I had to fight for it.
I ordered a specific box from the outlet store (Feb 2020) and was sent a completely different box (March 2020). When I reached out to Glossybox about the error I was told that it was blind purchase and too bad. I do understand that some products may be subbed out, but I received a completely different month's box. The Feb 202 box listed the featured items for that box and no where does it state that I might not receive that box at all. I received a COMPLETELY DIFFERENT BOX with not a single one of the items that was featured in the box I purchased. I provided screenshots and photographs to show what I ordered vs. what I received. Glossybox is refusing to send me the correct box or a refund, so I am going to have to file a credit card dispute. Such disappointing customer service. Just own up to your mistake.