Jen S.

They are the worst at accepting returns and will charge you significant restocking fees and additional fees because it had been taken out of the net. (Note the net was attached to the box so by simply removing the product from the box removed the net). They basically get paid for sending you a poor product because the keep half of your money if you return and then resell the piece to someone else. Beware of their business practices. So many other outlets are worthy of your business. Avoid BWO.

I rented a vehicle through Hotwire and was given a price of $346 for the 5 day rental. Unfortunately, the flight was delayed nearly 6 hours so my pick up time was delayed accordingly. (The vehicle was originally going to be picked up at 12:30pm and was picked up at 6:30pm that day.) upon returning the vehicle the total charges were nearly $150 more than expected. When I inquired I was told that because I was late to pick up the vehicle I only rented it four days, not five which changed the rate so I was paying $150 more for less time with the vehicle... what a gimmick! Alamo was kind enough to remedy the situation but Hotwire would not comply. The micro fine print that no one sees (if it's even there at all - still looking for it) will gouge your pocketbook. I will never use this service again and I encourage other travelers to do the same. I had no control over a delayed flight and the circumstances that led to my 6 hour delay and to get hit with an additional $150 is such a rip off. Not worth it folks! We use services like Hotwire to reduce our travel expenses, not be hit with ridiculous charges...(a 5 day rental was $46 per day plus service fees, but the 4 day rental was $90 per day plus service fees rented the car for the same days but picked up 6 hours later than expected and dropped off around 4pm on the agreed upon return date... 2 hours cost me $150? Really? Don't give Hotwire your business.