Jerald R.

An order from the UK was sent to Madinah through Jeddah Airport, but it was held up due to authorization required in Saudi customs. However, we did what we needed to do right away, so it will be fixed as soon as possible. But you will be disappointed with how TNT, FEDEX, and Sabexpress handle urgent matters, though they are in the same company.

1) It's hard to get in touch with them because their landline number doesn't work when you are calling from other countries.

2) When you call their customer service, they'll make you feel like they don't care.

3) When plans are communicated via email, a response time of one day or longer than six hours is anticipated.

4) They are also sending back and forth messages to their own team, which can be fixed with just one call.

5) This company does not deal with urgent matters.

If your package is going to be handled by TNT or FEDEX, it is very stressful. There is a lack of simplification in internal processes. I am extremely dissatisfied!