Tried the pass. In store guy was nice, explained what it does. He also explained how hard it would be to cancel and that the people on the phone would be pushy. He was correct. I tried to cancel. Customer service would not let me get a complete sentence in. When i got upset and said "just cancel it, I dont want it", within seconds he said its canceled, rattled off a confirmation number, his name, neither of which would he repeat, and hung up. Great customer service you have there.