This company takes the biscuit when it comes to incapable customer service, ordered something on the 04/05/2017 (worth up to £40), they failed to get it delivered to me via their courier (MyHermes of all people), claimed that it'd been refused by myself (which it hand't even the courier apologised today for the previous courier holding my parcel he never bothered delivering it at all, they're gone to the dogs this company literally.
I have therefore informed trading standards via Citizens Advice (The CAB) and going to inform them that this is completely unacceptable conduct by a company, saying I refused it when another courier actually apologised today for the previous one refusing to deliver to my address on the 05/05/2017 as promised in the order by boohoo.com.
Not going to bother buying anything from these idiots ever again that's for certain!