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Ai bought a ring that was not customized and they will not refund my money. Only offer store credit after deducting a 35% restocking fee. It us well within 30 days and the ring is factory pristine with the tag.
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I didn't use this ring at all.
Jeri H.'s review of Jeulia earned 3 Very Helpful votes
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Hi, thanks for the feedback. Could you please offer us your order number or the name/email you used to place the order? So we can check whether it is customized. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.