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In my initial review of Airfare network, in the comments Airfare network promised me one of their supervisor will call me to resolve my issue. The supervisor didnt called me and i tried to call the customer service representative. They were not at all aware of this. I asked them whether they could connect me to a supervisor so that I can explain to him what the situation was. Unfortunately they refused to connect me to a supervisor. In addition to this they refused to give me the statement in writing that I won't be able to get an alternate option.
Never again I will book my tickets with this website. It will cost me more than 1000K to re-book the tickets since they are not giving an alternate option. The customer service is the worst That I have ever seen. They are good only at the time when you book the tickets and not after that. Once the booking is done, the customer service is pathetic.
I have seen many comments form Airfare network regarding they will solve the issues, but unfortunately I think no action has been taken so far to resolve those issues.
I have attached the screen shot of the comment from Airfare network regarding this issue
I booked my flights with this agency. Unfortunately my ticket was cancelled by the company due to some issues with the Airline. I had to pay a huge amount to rebook the tickets since they cancelled my ticket in the peak season. I was not offered any alternate options too. Never again I'm going to book with this airline.
Jerin V.'s review of Airfare Network earned 13 Very Helpful votes
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Dear Jerin, We would like to apologize for the inconvenience caused in regards to your reservation. Kindly share your booking details with your email id & contact number and we shall investigate the case and have one of our Supervisor call you with a resolution. Regards Airfarenetwork Team