I signed up as a member. And after booking my first room I referred 2 friends. 1 of my referrals used them that night. I never received any points from them and neither did my referral. I still used them 3 more times. It still shows I haven't booked any rooms with them. Customer service is a bot. And doesn't help with anything concerning the app. I finally found a phone number and after talking to another bot I was finally directed to a representative. Completely useless. I suggest using the Wyndham app. They have a point system that is impressive. Don't waste your money with this company