Jerry M.

Making reservationnot at all difficult.
Calling in to make a change, exceedingly difficult.
I can use 15 different lagnguage around the worl, the person
Answeing the phone computer menu driven, far east india accent exceedingly difficult to understand. The people are far eastern other countries also difficult to understand.
Refuse to making changes to reservation not asking for cancelation, but date change.
Against their rules. Gee ALL of the others are more than willing to do that simple thing if the hotel has availability. I looked within moments found several other places $20 cheaper than theirs. NEVER EVER USE THEM AGAIN, ANYONE BUT THEM