Jesse E.

On April 12th, 2017 I purchased 2 policies for my wife and I. These policies were for the Google Pixel XL smartphone and an additional Motorola Droid 2 Android smartphone. The total was $140.93 via debit card. Flash forward to July 4th, my wife accidentally went into the lake with her phone in her pocket.The following Monday I filled out the insurance claim and before I got the label to ship the phone to them to be repaired they made me pay an additional $189 to replace the phone if it was not repairable. I was told if it was repairable they would refund the difference from $189 to $59. (approx $130) I made the $189 payment via debit card and then they sent me a label by email to mail the phone, which I did around July 7-10th 2017. After the company had my wife's phone for more than 3 weeks I got frustrated and unsatisfied with their service, I asked for the phone to be returned and for a full refund. I eventually got the phone back unrepaired however there was not a refund. I asked to cancel my policy and it too was denied (they won't let me cancel my policy). This is all well documented through email with the representative (Sean Henson). After multiple attempts I could not get anyone to answer their phone. Thinking I had been ripped off, I decided to dispute the charge with my bank. However after Sean Henson let me know to read my contract I saw that they would send me to collections if I disputed the charge, so I called the bank and told them I no longer wished to dispute it. Still to this day they have me labeled as disputing the charge even though I ultimately decided not to dispute the charge with my bank. I do have proof that I declined to dispute the charge with my bank.The last contact I have had with them was August 15th 2017.

I have been left without my $338 to this day.