This company lied about their money back guarantee. They promised a deal with app access. It's been 2 months with no app access (they want to charge more) and two technicians have came. When I asked to speak to the manager to cancel she lied and said I only have one technician visit scheduled. When I offered to show proof of the emails and text she refused to look at it and said, "I am going by my system." She wanted to charge $700 to cancel. This is the most unprofessional company I've ever experienced in my life. Please take caution when joining ADT. They will scam you