Jessica B.

Horrendous. I asked xfinity if they could wave my 2-month early termination fee since we have already xfinity at the residence I'm moving to (we had an apt and a house for a bit). Not only did they NOT wave the fee, they sent me to collections after 2 weeks of billing and texted me 2x to say they were working on the request. So then I had to get involved with talking to collections as well as getting xfinity customer service on the phone a couple of times, which deserves an entirely separate negative review. (Their phone tree is atrocious and sends you in a big circle.) I was planning to get xfinity wireless and move our cellular service over, but after this experience, forget it. If I could give xfinity negative million stars, I would. HIGHLY DO NOT RECOMMEND!