Well, I am not one to complain, but not once did they mess up, but twice! Both times the wording at the bottom of the frame was not centered. The two lines were off and it looks terrible! I didn't get any apology the first time, just a we will replace. Well you'd think if you replace something the first time you would look to see the second time if the mistake was corrected! NOPE! Still not centered correctly. Very embarrassing to give as a gift! And on top of it, I emailed them and no response, no apology, no nothing! Never again, will I order anything from here.