Jessica L.

I placed my first order with Liquidation in May of 2023 for a used lot of brand name dresses, 30 total, for $299. Shipping was ridiculous at $140 for two small boxes, but I decided to try anyways. Boxes arrived and clothes looked nothing like the stock photos on the site AND had pit stains, deodorant stains, and BLOOD in one of the dresses….a lot. Looked as if a woman started her period in it.

I immediately called Liquidation customer service and a woman was very apologetic and said that for a refund that I needed to start a dispute with my bank as it was paid by wire transfer, and that they would approve it when it came through and she would put a note in for me. While I waited, I took a chance on another order. Much less. I tracked it all the way up to delivery day and when delivery was on my street, it was sent back due to being damaged. I have received many damaged packages before so this shipment had to be gnarly.
Almost 3 months later, I am finally updated through my bank, who says that Liquidation refused my refund. I, again, contact Liquidation. The dispute team gets back to me and asks for photos/ video of each piece and for me to respond within 24 hours or my claim would be null. After much back and forth, they cite their policy saying that I needed to let them know about the condition of the shipment within 3 days of receiving it and they denied my claim. Are you kidding me? YOU sent me a box with blood and bodily fluids in dresses. EVERY piece is contaminated!

I was refunded the second shipment as it was "damaged" to begin with. I have been consistent and sent plenty of pictures of nasty dress conditions to them to support my claim. I thought that I was patiently giving Liquidation time to respond to my bank's claim and they had the audacity to give me 24 HOURS to respond. My story didn't change. This is a true and honest experience. I will never buy from them again and will warn everyone against buying from them. I wish that I had gotten the woman's name originally from my first customer service call but expected Liquidation to make it right. Now I will have to contact the investigation division of my bank. I'm more than happy to send contaminated boxes back to this company. Disgusting. I should have paid attention to their 1 star reviews.