Jessica N.

Avoid at all costs. They contradict themselves, they are unhelpful, they will not guarantee delivery date and not stand behind their products at ALL.

I ordered basic notepads and paid for super rush shipping. They estimated a delivery date of 4 days to print and overnight. Seven days pass and the item is still "in production". I reached out to customer service and they had no information but promised to get back to me. (never did)

Days pass and I reach out again. At this point the item will not arrive in time for my event. It is still "in production" almost two weeks after ordered. Again custom service can't tell me anything.

I asked to cancel the order since it has not been printed yet but they refuse. They offer to refund my shipping cost and then NOT ship the item that I will still have to pay for. What? They offer to upgrade shipping "for free" but I have already paid for the fastest shipping so there is nothing to upgrade or refund. I can only wait and hope to receive them.

Their refund page says that refunds will be on a case by case basis. Unfortunately there are hidden "terms of service" that say something crazy: They are not responsible for any delays. They do not guarantee product delivery. They do not promise to meet your requirements. They may ship from an international location based on their discretion (what?) and you are responsible for import taxes and customs. They might send you less than what you ordered and will allow store credit if that happens. If something is damaged in transit, you are required to pay to return the damaged goods. It goes on and on like this, allowing Overnight Prints to take ZERO responsibility for anything at all.

Compare that to their "refund policy" page and you can imagine I was shocked that they were willing to do absolutely nothing to help. I still don't even know if I will receive my seventy dollars notepads but they refuse to refund my very high shipping fee or refund me for my order and they can't say when I will ever receive it! Just wow...

I was very skeptical about signing up for Wedding Wire (I signed up in May 2016 in the DC area). I was promised a no-penalty cancellation after 6 months but was worried about signing up for a year and "hoping for the best".

It's now July 2016 and everything has been great. More than great! The response has been exceptional. I'm average in price ($1,800 wedding day with digitals) and have eight 5-star reviews. So far, I get 3 to 4 inquiries a week and 2 to 3 bookings a month from Wedding Wire. These are all at full price, not budget weddings that want to squeeze every free hour they can out of me.

I could not be happier with the dashboard, client site, functionality of bookings and ease of getting reviews from couples. I upload a questionnaire, contract and invoice info and the client site takes care of the rest. I use these functions daily and am relieved to have the consistency that I wasn't getting by using PDFs and emails and word documents.

I've seen a huge increase in quality of the leads from Wedding Wire and at a much higher price point than I was getting from "deal" websites where clients just wanted everything on the cheap. Suddenly, I was getting emails from couples who loved my work and wanted to know if I was available on their day! It's a lot easier to make a living when you only need 24-30 clients a year and they're in love with what you do. With Craigslist or Thumbtack, it was a lot of clients wanting 5 hour weddings for as cheap as possible and I wasn't sure if they loved my work or my price more.

My Wedding Wire storefront is also helping my overall business appearance for the people that find me through word of mouth and on Google. It's nice to have reviews in one place and it looks a lot nicer than Google Reviews or Facebook page stars. Do I sound like an advertisement for WW.? Haha, I'm just incredibly relieved that I made a smart investment by signing up because I was really worried it was going to be a waste of $1,000+.

What I'm saying is, I'm a super happy customer :) I had a lot of reservations and wasted almost a year making the decision to pay for a listing on WW based on my concerns and "what if"s but I am SO glad I made the leap. I've already got 2 weddings a month for the entire of next year and this was DEFINITELY unexpected and immediate growth.

I had kind of an amazing experience.! The online reviews were pretty rough so I had to share my great experience with SSENSE.

At first, I was really unsure about the site since I'd never heard of SSENSE but I was dying for this Alexander McQueen peplum sweater and it was cheaper by $150 than at Neiman's. I took the plunge and ordered the sweater from BOTH sites knowing that I could return the one to Neiman's if SSENSE actually came through with an authentic product and on time shipping.

They MORE than delivered! DHL shipped the sweater from Canada to Washington DC *overnight*. It was in better condition than the one from Neiman Marcus (SSENSE sweater was flawless and the Neiman's sweater had the MCQ tag detached in one spot and the item had clearly been handled in a store).

The sweater is 100% authentic. There's no faking this level of quality and fit. It's identical to the one from Neiman's, just in better condition, so I'm quite certain it's the real deal.

My only recommendation would be that SSENSE should put their items in sealed bags inside of the cardboard box. With the absurd amount of rain we are getting on the east coast, a soaked box would mean a ruined product :( It was left on my doorstep but thankfully it was a rare sunny day and the box was in perfect condition.