Jessica T.

Legacybox sent me the original box after a few weeks (FedEx lost it), I then sent in 40 items from my late grandfather's personal stash. They were very intimate and wonderful family memories. I was smart to take pictures of everything before I sent it in.

It took way more time than normal because it was around Christmas, and I then received an unmarked brown box with my stuff and an arrangement of unlabeled DVD's. I took a look at them. There was no audio and everything was unorganized. I had no idea which tapes were on which DVD's. I had to reach out to customer service to understand that buried in their FAQ, it says there's likely no audio for the media I sent in. Okay, my fault.

Due to the nature of the package I felt something was amiss, and after haggling a bit with the CSR, they sent me another box to send my stuff in and give me all digital files instead.

THAT WAS THE BIGGEST MISTAKE.

This second trip took much less time. I then received a LegacyBox labeled package with everything neatly packed inside. One problem. At least 10 of the small reels I had sent in HAD BEEN SHREDDED, and their cases DESTROYED. Like, in pieces and had been smashed by something heavy kind of destroyed.

Whoever was responsible for this managed to stick all of the shredded tapes in an old plastic bag and then they stuck a sticker on it that said "This media is in a format that cannot be processed"

I took pictures of everything that was damaged, and spent TWO weeks haggling with a new CSR over the nature of what I received.

They ended up giving me my money back. However, it will never replace these cherished memories.

It is now a year later. They are sending me review requests and newsletters despite having unsubscribed twice, and having reached out to their customer service team about unsubscribing twice.

Needless to say- STAY AWAY.