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I was able to search possible locations to park my vehicle, and I was able to message the host of a property to ask questions. BUT, when I agreed to meet with a host & asked to have the location address sent an hour before the meeting time, the NEIGHBOR app accused me of paying outside the app & so going against their TERMS. How asinine is that!? I am too old for this s#!t.
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Hey, Jessy. We really appreciate you letting us know about your experience using Neighbor and understand your frustrations. The reason we issue warnings about paying outside of our platform is to make sure Neighbor can protect you and your item(s) if anything goes wrong. For example, if you store a vehicle and pay the host through venmo, then your vehicle gets damaged, our team is unable to provide support for the situation.
We apologize again for the negative experience you had using our platform and hope you understand. Please feel free to send us an email at support@neighbor.com or reach out to us through one of our social media channels with any questions. Our team is always more than happy to help!