Horrible device, terrible customer service, deception and deceit. Purchased phone in 12/13/23. Device, iPhone 11, wouldn't stay charged, died at 70 percent. I returned device, and they claimed they couldn't access phone due to passcode. I had disabled remotely via iCloud. They sent device back to wrong address without ever confirming or verification in the email thread. Now I'm left with no device or refund. Completely unacceptable and unfair.