Jetze W.

Booked and paid for a B&B hotel at Disneyland Paris on Monday April 14 (2 adults and 2 children) for Monday 22-4 through Friday 26-4. On Saturday the 20th at 5:57 pm we receive an email that the hotel is fully booked. We were offered an (too good to be true) alternative, to which we had to respond quickly because the room had not been registered. So we send a response within 1.5 hours, accepting the offer and asking for confirmation.

Unfortunately, we could no longer get in touch with Elvoline, by phone or by e-mail. Only Sunday afternoon e received an e-mail that Elvoline has forwarded our request to the alternative hotel. But again we did not receive confirmation of the booking.

At Sunday 5 p.m., the day before departure, we then contacted the alternative ourselves. Nothing was received here from Elvoline, which we also got confirmed by e-mail from this hotel.

Late in the evening we are forced to book a hotel elsewhere, of course much further away from Disneyland. As a result, we had to incur extra costs every day (fuel and tolls) and were unable to use the shuttle service.

Yes, we received the money back, but booking via Elvoline: never again!