I was a regular customer, buying often until 3 years ago. I bought a set of towels for $159.95. The entire lot must have been defective. The towels, each and every one, gathered/pulled a few inched from the trim, on the decorative stitching. I have contacted GILT for help, and they act interested, even asked for pictures last week. I then get an email saying it's out of the return time. I have towels that are much older that although thinner, are still usable. These towels can only be used to mop up spills. I can't use them in the gym, or by the pool the gathered up area is nasty and makes it uncomfortable to use.
Hi Jewel,
Sorry to hear about those towels, how annoying! If you could please private message me the order details, I'd be happy to offer a second opinion. Thanks in advance.
Best,
Patrick
Gilt Customer Service Specialist