Ordered an item that was "delivered" to me yesterday. Theres no item on my property anywhere. Freakypet told me go talk to my neighbors and handle it with ups because the item says delivered. It was the most poor customer service ive ever received. I am now out of money AND the product, they did not care that i never got my item. Save yourself the hassle, not worth it. Ups says item delivered to correct address, which is clearly false. Very disheartening to see how they dont give a crap!