Jen F.

PayPal won't refund money it took from my bank account and never passed along to the (accredited and reliable) vendor. Order was cancelled, still PayPal will not refund money.

PayPal put a limitation on my account saying they had to take a closer look at my order even though they'd already taken the money out of my bank account. They came back a couple of days later asking for my photo ID (which they have had for years). I provided it. Then they wanted to know what I ordered. It was clear from the vendor's description that it was dog food, but I told them anyway. But since I needed the dog food I cancelled the order with the Vendor and placed another order through a different vendor and paid with my credit card. Therefore, the original vendor lost the sale.

I asked PayPal for an immediate refund since the order was cancelled. PayPal replied with an automated email saying they again wanted to know what I'd ordered. And a copy of my photo ID. Again I provided it all. They said they'd review it. Two days later, PayPal asked the same questions. Again I responded. The original Vendor has even asked PayPal for a refund but they are ignoring both of us.

When I started getting pissed off at PayPal because I'd already provided the information the bot came back and asked for proof of my address (they've had it for years), proof of my US tax status (I am not a US citizen and they know this and I don't have a US address), proof of my business status (I am an individual not a business. Again they know this). I cannot get a customer service person on the phone. I will not communicate with them again unless a human sends me an email.

I've filed a formal complaint with the BBB in the US, and am working directly with my bank to have my money refunded.

Covid19 or not, this is unacceptable business practices. I have had a PayPal account for two decades and this is the worst service I've received from any company I've ever dealt with.

Avoid them and use a company that actually wants your business.

And if you're a business owner, I suggest using a company other than PayPal. This experience has been enough to turn me off using companies that request this form of payment. The vendor I dealt with has tried to be helpful in getting my refund but it's still left a bitter taste in my mouth and I won't go back. And they lost the original sale which could happen to you too. Can you afford to do business with PayPal?

Oct. 31/18. I tried to read an online article on Inc.com using my desktop's Firefox browser and had barely two inches of reading space because of the giant header, and two overlapping (and thus useless) footers that took up the rest of screen. It was so annoying and distracting! I tried to scroll down to the bottom of the webpage to get to the 'contact us' or 'feedback' section (where it's traditionally located on websites) and instead of being able to scroll, I kept getting newly populated crap articles that wouldn't let me ever actually get to the bottom of the page.

Whoever designed this site either didn't test it on Firefox before launching (pretty ridiculous considering the browser's popularity) or doesn't know how to design a website.

I promise you, I will never visit the Inc.com website again, and certainly won't link any Inc.com articles to my website or LinkedIn pages. The last thing I want to do is piss off my profile viewers or website visitors by sending them to this annoying website.

Geez!