J F.

My experience with Reebok was awful. I bought a $160 pair of shoes, discounted from $300.00. Had to return them after just 10 wears as the soles bubbled out/holes in soles, and the front seams were coming undone. I contacted warranty and they supposedly sent me an email to respond to about my shoes, yet no email came in. They had to give me another case number. After the new case number i finally sent the pictures and description of the shoes. Heard nothing. I then called customer service and they said that they havent received the claim. They then reissued me another claim number and asked if i could provide them with another email address... and i said no. And what i looks like is that the email was already attached to my previous claim number, basically meaning that they did receive the claim but just didnt care. So after creating a few claim numbers bc they just didnt want to send me warranty I finally received my voucher to use on their site. Well the darn voucher was not valid... so now i am still getting the run around about this voucher. After 8 months of hell i finally reached out to visa and they solved the problem. During all the times that I have spoken with customer service it was just a joke. The lying and the complete ignorance and lack of care for the customer. It didnt matter how kind you were to them. The last person that I spoke to just decided to leave the online chat saying that she had resolved my requests when she blatantly did not. I told her that 8 months of waiting for a voucher with them constantly giving me a new voucher code that did not exist was not resolving my issue. Please do not buy from them, unless you are certain that their product holds up and you would not have to ever get in touch with the customer service