J G.

I have called once to discontinue this product and am still receiving it. When I try to call now all I get is that they have a high volume of calls and will answer my call in the order it was received. This has happened a number of time. This time when I called they insinuated that I had not called previously because I did not have the cancellation number or the name of the person that I spoke to. As a suggestion to the company I would ask that they give the cancellation number and that they ensure that their employees are stating their names so that you can understand. I am also being told that their is a 15% restocking fee that I did not see on the web site. When I asked where it was on the web site I was told that the entire refund was a courtesy and asked if I wanted the refund as the refund and return policy on the web site states they do not have a refund or return policy. I am returning the last one sent and if I do not get a response from the company to this documented complaint I will reach out to the appropriate governmental agency.