Having used VRBO since it first began, usually 1-2x per year, we booked a place in Rancho Mirage, CA in June 2019. We paid for a 3 bedroom, 2 bath home with air conditioning. At over $350+ per night for 10 days. What we got was 2 bedrooms with air conditioning, 1 without, and a bunch of ants!
Contacted property manager who said "he's working on it" then contacted VRBO. At least 2 hours overall so far on the phone with VRBO, plus a "chat" session. Multiple emails from VRBO asking me for the same information.
All you get is a run around from their customer service never getting to talk with their "Traveler Care Team" because THAT system is down and cannot be accessed. But, wait, you all work for VRBO - right? You can access things but a separate team cannot? On the same system? Huh?
Last call I asked to speak to a supervisor where I got put on hold 2x for 10 minutes each and then summarily disconnected.
I will never ever never use VRBO again. I suggest you don't either because if you have an issue - you will get NOWHERE.
I reviewed your call with our customer service representative. She is new and sounded like she was reading from a script. I apologize for her delivery of our policies.