J H.

I booked a hotel on booking.com, and although it was a non-refundable hotel room, I called the hotel to see if they would make an exception. They would not, which is fine, that's what I get for getting the non-refundable room. But then, the morning of my reservation, I got an email that my reservation was cancelled. And they are now refusing to refund me because this was a non-cancellable reservation...even though they cancelled it... at 8AM when check in was not until 3PM that day... and then said I was a "no show." Baseless claims from nitwits. Actual morons and thieves work at this company. I hope you sink under the weight of your ineptitude, booking.com. Worthless scumbags.

Currently going on a full hour of being on hold with customer service. Had to cancel a flight due to COVID, expired within a year so I needed to use it despite the pandemic getting worse. Now I have to cancel for a second time because my academic conference was cancelled again. But the rebooked flight isn't showing up on my upcoming trips and no one at expedia can find it, even though I'm still getting email confirmations about changes to my flight so I'm definitely booked for it. So their system is just completely confusing to even them. Or they're lying? I have about $450 tied up in these "lost" flights, so that'll be really fun to deal with. And for some reason expedia doesn't let you rebook flights yourself. You HAVE to call them and wait on hold and let them mess up everything in the meantime. Also funny, I don't know if the associates get commission for screwing people over but I was put on the phone with someone who kept insisting that they couldn't see the same flight options as me and the cheapest they could find was about $140 more expensive than what I had credit for. But there were flights with other carriers that were less than $140 total! So it was either pay more to use my credit or pay less and completely lose my credit. What a joke of a company. At least their hold music is terrible... oh, wait, that's still a negative. Nothing good to say!

Did the ol' bait and switch. I purchased a running belt, which is all I was looking for. The site said that for just a little more than shipping, I could get socks that would make the shipping free. Fine, cool. Except I order the socks, they send them, and then they send me an email that says they don't actually have the thing I ordered, so too bad I just get some gd socks that I never would have ordered had I not tried to get the running belt. Such an annoying tactic to take my money for something I don't want or need. If this really happened, your website algorithm sucks and you need to fire your coder.

VRBO overcharged me by almost $300, and when I reached out to them with proof, they have completely ignored me and not responded to a single email. All the customer service representatives say they can't help me, and the "team" working on my case number will reach out. But they have not at all. I've had to resort to filing a claim with the BBB and the CFPB and disputing the extra charges with my bank. This company is full of actual thieves who steal your money and run. I'll file a police report soon if I don't hear from them.