No notification per phone, no note on the door that they had attempted to deliver the package, which makes you wonder if the driver attempted it at all. Rude customer service agent on the phone.
And to get it delivered need to take a day off work, because their delivery window is between 9 am and 6 pm, with no actual updates in between. Terrible, terrible, terrible. They should get a negative rating for their delivery and customer service.
Any company that uses this service is damaging their own image.