Jhn S.

I ordered a dresser 8 weeks ago and was told then that there was a 4-6 week delivery. DELIVERY, not shipping. It has now been a full 8 weeks since I ordered and I have inquired twice about the fact that the item has yet to ship. I have been given two excuses by the company for why it has yet to ship, however the fact remains that it has yet to ship! I have now spent more than $1300.00 and after 8 weeks the item has yet to ship!

I purchased a pair of shoes on belk.com. This was my first and LAST time shopping at belk. I received a size 12 shoe when I meant to order a size 8.5. When I contacted customer service via chat message I was informed that the order was in fact for a size 12 and as a result there was nothing that they could do for me except to refund my purchase after I sent back the wrong size shoe at my own expense. I understand that it "appears" as though the error was mine (still not sure about that one), however it is not as though I was off by half a size either way. Clearly any reasonable person would have seen that someone who wears a size 8.5 would not purposely order a size 12. Unfortunately, their customer service associates are likely given a script to follow and are not empowered to ensure that the customer is satisfied. Instead they simply regurgitate their refund policy and say they are sorry for the inconvenience. This is why American based businesses are going down the toilet, they do not know how to treat their customers. Instead of returning the shoes, I've opted to donate them to a local charity and NEVER shop belk again.